Your privacy matters. Super9 only collects the personal data it genuinely needs to operate your account, process PKR transactions and keep the platform secure. We do not sell your personal information to third parties for marketing purposes.
1. Overview
Super9 (accessible at super9.onl) is an online entertainment platform offering Casino, Live Casino, Sports betting, Bingo and a VIP programme. To deliver these services to players in Pakistan, we need to collect and process certain personal information. This Privacy Policy sets out exactly what that information is, how it is used and how it is protected.
By registering an account on Super9 — whether through the website at super9.onl or through the Super9 mobile app available from the Download and App pages — you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your data as described here.
If you have questions about any part of this policy, the FAQ section covers common queries, and our support team is reachable through in-app chat or via email at [email protected].
2. What Personal Data We Collect
Super9 collects personal data in two broad categories: information you provide directly and information generated automatically through your use of the platform.
Information You Provide
- Registration details: Your name, date of birth, email address and the login credentials you choose when creating your Super9 account.
- Contact information: A mobile number associated with your account, used for account security and, where opted in, for promotional communications.
- Identity verification documents: Where required — for example, a copy of your CNIC — submitted during the verification process to confirm your identity and age.
- Payment information: Details related to your PKR deposit and withdrawal methods, including JazzCash and Easypaisa account references, bank account details or card information as relevant to the payment method used. Full card numbers are not stored by Super9 — payment processing is handled by third-party providers.
- Support communications: Records of any conversations with the Super9 support team, including in-app chat transcripts and emails, which are retained for quality and dispute resolution purposes.
Information Generated Automatically
- Device and technical data: Your device type, operating system, browser version, IP address and connection type recorded when you access super9.onl or the Super9 app.
- Activity and usage data: Pages visited, games played, Sports bets placed, session duration, features used and navigation patterns within the platform.
- Transaction records: A complete log of deposits, withdrawals, bonus claims, wagers and account balance changes associated with your account.
- Cookie and tracking data: Information captured through cookies and similar technologies as described in Section 8 of this policy.
3. How We Collect Your Data
Super9 collects your personal data through the following channels:
- Directly from you when you register an account, complete identity verification, make a deposit or withdrawal, contact support or update your account settings.
- Automatically when you browse super9.onl or use the Super9 mobile app, through server logs, cookies and analytics tools.
- From third-party payment processors (such as JazzCash, Easypaisa and Raast) when you make PKR transactions — the data shared is limited to what is necessary to complete and verify the transaction.
- From third-party game providers when you play games within the Casino, Live Casino or Bingo sections — game providers may share session data with Super9 for the purpose of account management and dispute resolution.
4. How We Use Your Personal Data
Super9 uses the personal data we collect for the following purposes:
| Purpose | Data Used |
|---|---|
| Account creation and management | Registration details, contact information |
| Processing PKR deposits and withdrawals | Payment information, identity verification |
| Age and identity verification | Date of birth, CNIC or other ID documents |
| Delivering Casino, Sports, Bingo and Live Casino services | Account data, activity and transaction records |
| VIP programme management and tier calculation | Wagering activity, account activity data |
| Fraud prevention and platform security | Device data, IP address, transaction records |
| Customer support and dispute resolution | Support communications, transaction records |
| Sending promotions and bonus offers (opt-in only) | Contact information, activity data |
| Platform improvement and analytics | Usage data, cookie and tracking data |
| Responsible gaming monitoring | Activity data, deposit and wagering history |
5. Legal Basis for Processing
Super9 processes your personal data on the following legal bases depending on the purpose:
- Contract performance: Processing necessary to operate your Super9 account and deliver the services you have registered for — including account management, payment processing and game delivery.
- Legitimate interests: Processing necessary for fraud prevention, platform security and general analytics that help Super9 improve the service for all players.
- Consent: Where you have opted in to receive promotional communications from Super9. You may withdraw this consent at any time through your account settings.
- Legal obligation: Where data processing is necessary to comply with applicable legal requirements, including identity verification and anti-money laundering obligations.
6. Sharing Your Personal Data
Super9 does not sell your personal data. We do not share your information with advertisers or data brokers. Your data may be shared with the following categories of third party only where necessary for the legitimate operation of the platform:
- Payment providers: JazzCash, Easypaisa, Raast, bank partners and card processors receive the minimum data necessary to process your PKR transactions securely.
- Game providers: Third-party Casino, Live Casino and Bingo software providers receive session identifiers and wager data to deliver game content and settle results.
- Identity verification services: Where third-party verification tools are used to check identity documents, the relevant data is shared with those providers under strict data processing agreements.
- Technical service providers: Hosting, infrastructure, analytics and security vendors who process data on behalf of Super9 under contractual data protection obligations.
- Legal and compliance: Where required by law or in response to a valid legal request from an authority, Super9 may disclose account data as legally obligated.
All third-party service providers used by Super9 are contractually required to handle your personal data securely and to use it only for the specific purpose for which it was shared.
7. Payments and Financial Data
When you deposit or withdraw PKR through Super9, you interact with third-party payment platforms including JazzCash, Easypaisa, Raast and bank transfer services. These providers operate their own privacy practices and terms of service which are independent of Super9.
Super9 retains records of your transaction history — amounts, dates, payment methods used and status — for account management, dispute resolution and compliance purposes. Full card numbers and payment platform credentials are never stored by Super9 directly. Payment data passed to processors is encrypted in transit.
If a withdrawal request triggers a verification requirement, the minimum necessary documentation will be requested. Supporting documents submitted for this purpose are stored securely and are not shared beyond what is required for the verification process.
8. Cookies and Tracking Technologies
Super9 uses cookies and similar tracking technologies on super9.onl and within the Super9 app to make the platform work properly and to understand how players use it. Below is a summary of the types of cookies in use:
- Essential cookies: Required for the platform to function. These handle your login session, keep your account authenticated and remember your language and display preferences. You cannot opt out of essential cookies without stopping use of the platform.
- Analytics cookies: Used to understand how players navigate super9.onl — which pages are visited most, where players drop off and how the mobile app performs. This data is aggregated and does not identify you individually.
- Functionality cookies: Remember preferences you have set within the platform, such as your last visited section — Casino, Sports, Bingo or Live Casino — so the experience feels familiar on return visits.
- Security cookies: Help detect unusual login behaviour and protect your account from unauthorised access attempts.
You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using Super9 but may affect how certain features work. The Super9 app may also use device-level identifiers for analytics and fraud prevention purposes consistent with this policy.
9. Data Retention
Super9 retains your personal data for as long as your account is active and for a reasonable period after account closure to allow for dispute resolution, legal compliance and financial record-keeping obligations.
The following general retention periods apply:
- Account registration data: Retained for the lifetime of your account and for up to five years after account closure.
- Transaction and payment records: Retained for a minimum of five years from the date of each transaction in line with standard financial record-keeping requirements.
- Identity verification documents: Retained for the period required to fulfil the verification purpose and for up to five years thereafter.
- Support communications: Retained for up to three years from the date of the last interaction for quality assurance and dispute resolution purposes.
- Analytics and usage data: Typically retained in aggregated or anonymised form for up to two years.
When data is no longer required for any lawful purpose, it is deleted or anonymised securely. You may request deletion of your personal data at any time — see Section 11 for your rights in this regard.
10. Security Measures
Super9 takes the security of your personal data seriously. The following technical and organisational measures are in place to protect your information:
- All data transmitted between your device and super9.onl is encrypted using TLS (Transport Layer Security).
- Account passwords are stored in hashed form — Super9 staff cannot view your password and will never ask you for it.
- Access to personal data within Super9's systems is restricted to authorised personnel on a need-to-know basis.
- Payment data passed to third-party processors is encrypted in transit and Super9 does not store full card numbers or payment platform credentials.
- Security monitoring is in place to detect and respond to unusual account activity, suspicious login attempts and potential fraud.
While Super9 applies strong security practices, no online platform can guarantee absolute security. You are responsible for keeping your login credentials confidential and for notifying Super9 support promptly if you suspect unauthorised access to your account.
Super9 staff will never contact you asking for your password, full CNIC number or complete payment credentials via chat, email or any other channel. If you receive such a request, treat it as suspicious and contact support immediately.
11. Your Privacy Rights
As a Super9 account holder, you have the following rights in relation to your personal data. To exercise any of these rights, contact Super9 support through in-app chat or at [email protected] with your registered account details.
Super9 will respond to verified requests within a reasonable timeframe. Where a request cannot be fulfilled in full — for example, because data must be retained for legal compliance — we will explain the reason clearly.
12. Minors and Age Restriction
Super9 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Registration requires confirmation that the applicant is 18 or older, and age verification may be requested at any point.
If Super9 becomes aware that personal data has been collected from a minor, the account will be suspended, the data will be deleted and any associated balance may be withheld pending review. If you believe a minor has registered on Super9, please notify support immediately so the matter can be investigated and resolved promptly.
13. Changes to This Privacy Policy
Super9 may update this Privacy Policy from time to time to reflect changes in platform features, data practices or applicable legal requirements. When material changes are made, we will make reasonable efforts to notify registered players through the platform or via the contact details on file.
The updated policy will take effect from the date it is published on this page. We recommend checking this page periodically. Continued use of Super9 after a policy update constitutes your acceptance of the revised terms. The "Last updated" date at the top of this page indicates when the most recent revision was made.
14. Contact and Privacy Queries
If you have any questions about this Privacy Policy, want to exercise a data right or need to report a privacy concern, you can reach the Super9 support team through:
- In-app chat: Available within your Super9 account dashboard or through the mobile app.
- Email: [email protected] — please include your registered username and a brief description of your query so we can assist efficiently.
- FAQ: The FAQ page covers common questions about account data, verification and privacy controls.
For general platform questions, the About Us page provides background on Super9 and the services offered. Privacy concerns specific to responsible gaming tools are covered in the Responsible Gaming section.