Important: These Terms and Conditions form a binding agreement between you and Super9. If you do not agree to these terms in full, you must not register an account or use any part of the platform.
1. Acceptance of Terms
By accessing super9.onl, registering an account, making a deposit or using any product on the Super9 platform — including Casino, Live Casino, Sports, Bingo or the VIP programme — you confirm that you have read, understood and agree to be bound by these Terms and Conditions in their entirety.
These terms apply to all players accessing Super9 from any device, including the Super9 mobile app available from the Download and App sections of this website. If you are using the platform on behalf of another person, you also confirm that person has agreed to these terms. Super9 reserves the right to update these Terms and Conditions at any time. Continued use of the platform after any update constitutes acceptance of the revised terms.
2. Eligibility and Age Requirements
Super9 is strictly an adults-only platform. You must be at least 18 years of age to register an account or participate in any gaming activity on the platform. By registering, you confirm that you are 18 or older.
Super9 may request age verification documents at any point. Where reasonable grounds exist to believe that an account holder is under 18, the account will be suspended pending verification and any balance may be withheld until the matter is resolved. Winnings accumulated during a period of underage use may be voided.
It is the player's responsibility to determine whether using Super9 is permitted under the laws applicable in their jurisdiction. Super9 does not make representations about the legality of online gaming in any specific location and does not hold any government-issued gaming licence or regulatory approval from any Pakistan authority. Players are responsible for their own compliance with local laws.
3. Account Registration and Verification
Each player may hold only one registered account on Super9. Duplicate accounts are not permitted. If more than one account is detected for the same person, Super9 may close the duplicate accounts, void any bonuses claimed on them and withhold associated balances pending review.
When registering, you must provide accurate and complete information. You are responsible for keeping your account details — including your password — secure and confidential. Super9 will not be liable for any losses arising from unauthorised access to your account that results from your failure to maintain password security.
Super9 may request identity verification documents (such as a CNIC copy or bank statement) at registration, at the time of a withdrawal request or at any other point in line with standard Know Your Customer procedures. Failure to provide requested documents within a reasonable timeframe may result in account suspension or withdrawal delays.
Do not share your Super9 login credentials with any third party. Super9 staff will never ask for your password via any communication channel.
4. Deposits, Withdrawals and Payment Processing
Super9 processes all account transactions in Pakistani Rupees (PKR). Supported deposit methods include JazzCash, Easypaisa, Raast, bank transfer, bank cards and mobile wallets. The availability of specific payment methods may vary and is subject to change.
Deposits are credited to your account balance upon confirmation from the relevant payment provider. Super9 is not responsible for delays caused by third-party payment processors, bank processing times or network issues on mobile payment platforms.
Withdrawal requests are processed by Super9 within the timeframes set out in the platform's FAQ section. Players at higher VIP tiers benefit from expedited withdrawal processing. The minimum and maximum withdrawal amounts applicable to your account are displayed within your account dashboard.
- Withdrawals will only be processed to payment methods that have been used for deposits on the same account or that have been verified as belonging to the account holder.
- Super9 reserves the right to request additional verification before processing any withdrawal.
- Any applicable transaction fees charged by third-party payment providers are the responsibility of the player.
- Withdrawals may be delayed or suspended where an active bonus is attached to the account balance and wagering requirements have not been met.
5. Bonuses, Promotions and Wagering Requirements
Super9 offers various bonuses and promotions to registered players from time to time. Each promotion is governed by its own specific terms, which are published alongside the promotion and form part of these overall Terms and Conditions.
Unless stated otherwise in the specific promotion terms, the following general bonus rules apply across all Super9 offers:
- Bonuses are available to eligible registered players only. Eligibility criteria vary by promotion and are stated in the individual offer terms.
- Bonus funds must be wagered a minimum number of times before they can be withdrawn. The wagering requirement applicable to each promotion is stated in that promotion's terms.
- Wagering contributions vary by game type. Casino Slots typically contribute 100% toward wagering requirements. Table Games, Live Casino and Sports bets may contribute at a reduced rate or not at all — the specific rates are stated per promotion.
- Super9 reserves the right to withdraw any bonus offer, adjust promotion terms or cancel a promotion at any time. Players with an active bonus at the time of cancellation will be notified.
- Only one welcome bonus may be claimed per player, per household and per payment method. Attempting to claim a welcome bonus on multiple accounts is considered a violation of these terms.
- Bonuses are non-transferable and have no cash value until all applicable wagering requirements have been fulfilled.
6. Casino and Gaming Rules
All Casino games available on Super9 are provided by third-party game providers. The rules specific to each game are displayed within the game interface. Super9 does not control the outcome of any Casino game — results are determined by the software of the relevant game provider.
In the event of a technical fault, disconnection or error during a game round, Super9's policy is to void the affected game round and return the staked amount to the player's balance. Where this is not possible due to the nature of the fault, Super9 will review the matter and apply a fair resolution at its discretion.
Players must not use any software, tool, script or method that gives an unfair advantage over other players or interferes with the normal operation of any game. This includes but is not limited to bots, automated betting software and exploits. Accounts found to be using such methods will be suspended and balances may be voided.
7. Sports Betting Rules
The Sports section of Super9 covers Cricket — including PSL, Pakistan T20 internationals and ICC events — alongside Football, Esports and other markets. Bets placed on the Sports section are governed by the following general rules in addition to any sport-specific or market-specific rules displayed at the time of placing a bet.
- All bets are final once confirmed. Super9 does not accept requests to cancel or amend confirmed bets except in cases where Super9 has accepted a bet in error (for example, at clearly incorrect odds).
- In the event of a Cricket match being abandoned, postponed or reduced due to weather or other circumstances, Super9 will settle affected markets in accordance with the applicable rules published in the Sports section.
- Minimum and maximum stake amounts apply per bet and are displayed within the betting interface at the time of placing a wager.
- Super9 reserves the right to void any bet where it has reason to believe the integrity of the event has been compromised or where the bet was placed on the basis of insider knowledge.
- Winnings from Sports bets are credited to the account balance upon settlement of the relevant market. Settlement timelines vary by sport and event type.
8. VIP Programme
All registered Super9 players are automatically enrolled in the Super9 VIP programme at Bronze tier from the moment they place their first bet. There is no application or opt-in required. VIP points are earned on wagers placed across all four platform sections — Casino, Live Casino, Sports and Bingo.
The VIP programme operates across five tiers: Bronze, Silver, Gold, Platinum and Diamond. Tier advancement is based on cumulative VIP points earned within the applicable qualifying period. Super9 reserves the right to adjust tier thresholds, point earn rates, tier benefits and the structure of the VIP programme at any time with notice to affected players.
VIP points and tier status are non-transferable between accounts. VIP benefits — including cashback, withdrawal priority and dedicated support — are applied to the account in line with the tier held at the time the benefit is due. Super9 may downgrade a player's tier if qualifying activity thresholds are not maintained within the applicable review period.
9. Player Conduct
Players are expected to use Super9 in good faith and in accordance with these terms. The following conduct is prohibited and may result in account suspension, permanent closure or forfeiture of balance:
- Creating more than one account for the purpose of claiming multiple bonuses or circumventing account restrictions.
- Colluding with other players to manipulate game or betting outcomes.
- Using the platform for any unlawful purpose, including money laundering or fraud.
- Providing false information during registration or verification.
- Attempting to exploit technical errors, glitches or pricing mistakes in any game or betting market.
- Abusive, threatening or harassing behaviour toward Super9 staff or other users of the platform.
10. Account Suspension and Closure
Super9 reserves the right to suspend or close any account at its discretion. Common reasons for suspension include but are not limited to: suspected breach of these Terms and Conditions, failure to complete verification, suspected fraudulent activity or at the request of the account holder.
Where an account is closed due to a breach of these terms, any balance held in the account may be forfeited. Where an account is closed for reasons unrelated to a breach — such as a player requesting self-exclusion — the balance will be returned to the player via the verified payment method on file, subject to any outstanding wagering requirements.
Players wishing to close their own account voluntarily may do so by contacting Super9 support. Self-exclusion options with defined cooling-off periods are available within account settings as part of Super9's Responsible Gaming commitment.
11. Privacy and Data
Super9 collects, processes and stores personal data in accordance with its Privacy Policy, which is available at super9.onl/privacy-policy. By registering on Super9, you consent to the collection and processing of your data as described in the Privacy Policy.
Personal data provided during registration and verification is used for account management, payment processing, verification compliance and, where you have opted in, for communications about promotions and platform updates.
12. Responsible Gaming
Super9 is committed to supporting responsible play. Every account has access to deposit limits, session time reminders and self-exclusion tools at no charge and without requirement to contact support. Players are strongly encouraged to use these tools proactively.
Gaming on Super9 is intended as adult entertainment. It should be approached with a budget you are comfortable spending on entertainment and should not be used as a means of generating income. If you feel that your gaming activity is affecting your finances, personal relationships or daily routine, please use the self-exclusion tool in your account settings as a first step.
Full details of the responsible gaming tools available on Super9 are set out in the Responsible Gaming section of this website. Super9 does not provide counselling or clinical support — players seeking professional help should contact relevant support organisations independently.
13. Limitation of Liability
Super9 provides the platform on an "as is" basis. While every reasonable effort is made to keep the platform available and functioning, Super9 does not guarantee uninterrupted access or error-free operation at all times. Scheduled maintenance, technical faults and third-party service disruptions may occasionally affect platform availability.
To the fullest extent permitted by applicable law, Super9's liability to any player is limited to the amount held in that player's account balance at the time the relevant claim arises. Super9 is not liable for indirect, consequential, incidental or punitive losses of any kind, including but not limited to lost profits, loss of opportunity or losses arising from reliance on information published on the platform.
Super9 is not responsible for the content, accuracy or availability of any third-party game provider's software. Any disputes regarding the outcome of a specific game should be raised with Super9 support, who will liaise with the relevant provider where necessary.
14. Amendments to These Terms
Super9 reserves the right to update, modify or replace these Terms and Conditions at any time. Where changes are material, Super9 will make reasonable efforts to notify registered players via the platform or via the contact details held on file. The updated terms will take effect from the date of publication on this page.
It is your responsibility to review these Terms and Conditions periodically. Continued use of the Super9 platform following any amendment constitutes your acceptance of the revised terms. If you do not agree to any amendment, you must stop using the platform and may request account closure by contacting Super9 support.
If you have questions about any aspect of these Terms and Conditions, please refer to the FAQ section or contact Super9 support through the in-app chat or support email.